Position Overview :

As a Channel Operations Representative, you will play a pivotal role in supporting our channel partners and ensuring smooth and efficient operations. You will be responsible for managing day-to-day interactions with our channel partners, providing them with the necessary support, and facilitating effective communication between internal teams and external partners. This role requires a strong blend of relationship-building skills, operational efficiency, and attention to detail.

Key Responsibilities :

• Channel Partner Support : Act as the primary point of contact for our channel partners, addressing their inquiries, resolving issues, and providing timely assistance to ensure a positive partner experience.
• Order Processing and Fulfilment : Manage the order processing and fulfilment process for channel partners, ensuring accuracy and efficiency from order placement to delivery.
• Inventory/Stock Management : Monitor inventory levels and coordinate with internal teams to ensure adequate stock availability for channel partners.
• Sales Support : Collaborate with the sales team to support channel partner activities, including providing sales materials, proof of execution reports, and tracking sales performance.
• Training and Onboarding : Assist in the onboarding and training of new channel partners, providing them with the necessary resources and guidance to effectively represent our products and services.
• Data Analysis and Reporting : Analyse channel performance metrics and provide regular reports to management, identifying trends, opportunities, and areas for improvement.
• Process Improvement : Continuously evaluate and improve channel operations processes to enhance efficiency and effectiveness.
• Relationship Management : Cultivate strong relationships with channel partners, acting as a trusted advisor and advocate for their needs within the organisation.

Requirements :

• Matric Certificate is compulsory. 
• Relevant Qualifications will be advantageous . 
• Minimum 3-5 years Proven experience in channel management, operations, or sales support roles.
• Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders. Must be able to facilitate Training and work with large groups . 
• Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Adaptability and willingness to embrace change in a fast-paced environment.
• Knowledge of Technology and channel management best practices is preferred.