Candidate must have strong knowledge of mechanical and electrical principles
Will be required to do in service centre work (Hands-on)
Perform stripping, cleaning, testing and building of Vacuum Pumps, Book in all pumps as per procedure when delivered on site and ensure that the line manager is informed of the delivery.
Liaise with customers in a professional and courteous manner. He will be contacting customers to discuss fault finding and servicing of their pumps. They are to inform customers when their pumps will be serviced /repaired and delivered back to the customer.
Travel to clients for onsite servicing and repairs when required.
Ensure the completion of the sales process of the service, from enquiry to successful repair, delivery, and payment in co-ordination with team.
Candidate must be capable of creating a job card and quoting.
Proactively follow up on offers made and constant liaising with customers regarding status of orders and back orders.
Retrieving order numbers, processing proforma invoices and proactively following through with its implementation.
Ordering of local buy out products for service.
Prepare spares and pumps that must be picked for delivery/collection by customers.
Be computer literate. Advantage in Microsoft Office, Outlook, Excel, Pastel.
Log data for the service centre and keep track of monthly statistics.
Update company SharePoint documents and lean kit daily.
Filing documents.
Must be able to follow existing procedures and implement new/improved procedures in the workshop.
Must know basic conditions of employment and adhere to them when dealing with staff.
Will be required to work overtime when necessary.
Must be willing to learn more skills and do training.
Must have a good understanding of stock and spares levels.
He will be reporting to the senior technician and branch manager.
Experience in managing of staff such as workshop assistants.
Travel overseas may be required for training.
Travel to our branches in CT, Jhb and PE may be required from time to time.
Assist with deliveries and collections to the branch.
Assist customers with enquiries. This includes email, telephonic and in person.
Source parts required for all non-company products.
Assist with walk-in customers.
Provide follow up dates and actions for next service.