Guest Relations and Wellness Coordinator (JB4859)
North West Province, South Africa
R11 000 -  R13 000 plus live-in accommodation, commission, and benefits
Permanent

A prestigious 5-star game lodge in the North West Province is seeking a guest relations and wellness coordinator to join their team. This role is ideal for candidates with experience in hospitality, particularly in reservations and front-of-house duties, with the ability to provide spa treatments as needed. This role offers a unique opportunity for a couple, with one partner as a Guest Relations & Wellness Coordinator and the other as an Assistant Manager / Head Guide.

For a suitable couple, a combined salary of R35 000 – R40 000 per month is offered, along with shared live-in accommodation, meals, and uniforms. This package allows both partners to grow their careers together in a remote, luxury lodge environment. This role is designed for hospitality professionals eager to make a home in the wilderness, providing top-tier guest service in a stunning setting.

Minimum Requirements:
Minimum 2 years experience in hospitality in a FOH/Reservations or spa-related role.
Qualified somatologist (ITEC, CIDESCO, SAAHSP, or CIBTAC) with experience in spa treatments.
Trustworthy, presentable, reliable, and able to work effectively in a team.
Strong organizational and administrative skills, with experience on PAN Hospitality systems being a plus.
Own transport and flexibility to work additional hours as needed.

Duties and Responsibilities:
Reservations & Guest Services:
Manage guest reservations, check-ins, and check-outs, ensuring smooth and efficient processes.
Handle curio shop sales, conduct monthly stock takes, and support general administrative duties.
Work closely with the lodge management team to ensure high standards of guest service are met.
Spa Coordination & Treatments:
Provide spa treatments, including massages, facials, and body wraps, when the head therapist is unavailable.
Maintain cleanliness and order in the spa facilities and ensure a welcoming environment for guests.
Coordinate spa bookings and promote wellness services to guests.
Lodge Operations & Hosting:
Assist with lodge operations, including housekeeping, F&B, and maintenance, as required.
Conduct room checks, liaise with the housekeeping team, and ensure guest areas are well presented.
Serve as a point of contact for guests, responding to inquiries, addressing concerns, and managing special requests.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
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