Our client is seeking an experienced and dynamic Operations Manager to lead the daily operations of their 5 star game lodge. This role requires a motivated individual with a strong background in hospitality management and a passion for delivering exceptional guest experiences in a unique and adventurous setting.

Requirements:

• Minimum of 3 years’ experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
• Should be experienced within all different areas of a Hotel
• Polite, friendly person with a strong personality that can think on their feet
• Well spoken and well presented individual
• Strong leader who have been in charge of employees before
• Must have grade 12 and be computer literate
• Previous experience on Opera and Micros would be an advantage
• Formal hospitality degree/diploma preferable

Candidate will be required to:

• Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
• Assist with queries and guests complaints – management on duty.
• Effective management of all staff
• Create and maintain relationship with guests.  
• Responsible for the management of the entire establishment in the absence of the GM