3 Months Temp Technical Coordinator - Far East Rand

Gauteng
Salary: Market Related
Job Type: Permanent
Sectors: General Security
Reference: 111188

Apply before Dec 28 2024 | 61 Days left

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Vacancy Details

Employer: Fidelity Services Group

Overall Purpose of the Job:

Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience:

Grade 12 or equivalent
Excellent verbal and written communication
Minimum of 2 years admin background
Computer literate – MS Office
Experience with Listener – advantageous

Main duties & Responsibilities:

Incumbent has to collect quotes for allocated area.
Check that quotes are on Listener.
Assign quotes to a technician.
Prioritize calls to optimize travelling time for technicians.
Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
Assist sales in booking technicians
Voiding of Aged jobs and giving pipeline figures of installations
Assisting JHB in sending job cards
BNS and insurance reports
Scheduling installations for CPT sales
Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
Follow up on Top 20, Low Bat and Overactive list
Resolve all queries related to scheduling immediately and escalate complications.
Assist technicians, loading of radios and putting on test
EHS Assistance
Technical assistance to clients
Follow up on all jobs with forward for scheduling the same day.
Ensure department runs efficiently by assisting to relieve in the absence of a team member.
Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
Assist in Technical invoicing
Distribution of service and installation stock to Technicians.

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About Fidelity Services Group

Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.

Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.

Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.

The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market