Key Responsibilities:

Play an integral part in helping our teams effectively implement TFG's overall customer and rewards strategy.
Cross collaborate with different teams within TFG, such as retail brand teams, Credit, VAS, Bash etc. to co-ordinate TFG Rewards campaigns aimed at boosting member engagement across our wide range of offerings
Manage diverse internal partners across marketing, merchandise and operations.
You will dive into the data, spot chances for improvement and suggest enhancements based on data-driven insights, whether it's for personalised communication with TFG Rewards members or exclusive offers in our 3000+ physical stores (and online)
Your understanding of brand & business strategy will allow you to develop segment-right objectives that deliver business value and customer growth
Implement brand specific campaign strategies to drive customer growth
Lead workshops & training sessions linked to the loyalty engine for optimal delivery and ROI
Provide creative direction for TFG Rewards by leveraging brand assets where your attention to detail will guarantee that every message resonates with each segment of our 30-million-strong member base. This includes overseeing the delivery, tracking, reporting and continuous enhancement of portfolio-specific outputs across all digital and physical channels and touchpoints
As a member of the TFG Rewards tribe, you will also be responsible for member queries and escalations, you'll be a go-to for all things Rewards-related where you'll turn challenges into opportunities for improvement
Possess the agility and the ability to meet numerous deadlines, simultaneously
Dedicated problem solver, collaborating closely with the Loyalty Product Owner to drive system-related developments and enhancements of our loyalty engine.