ROLE PURPOSE
To maintain excellent customer relationships through effective service delivery; to assist the General Manager with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated within a reasonable timeframe. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
• Engages with clients on a regular basis to maintain sound relationships.
• Acts as primary contact between clients and Metrofile for purposes of:
• negotiating prices within the parameters of the Authority Framework
• providing customised solutions
• problem/issue resolution
• Stays abreast of and informs the General Manager/ Sector Head of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the General Manager in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
• Reports sales and service statistics to the National Sales Manager/ General Manager on a weekly basis.
• Selling of archive product range within the Metrofile space.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 3-year Degree in Sales/ Business Administration Management/Customer Relationship Marketing/Marketing Management
• At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have valid driver’s licence with own transport

BEHAVIOURAL COMPETENCIES

Essential Competencies:

• Relating & Networking
• Presenting & Communicating Information
• Writing & Reporting
• Planning & Organising
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• Adapting & Responding to Change
• Coping with Pressures & Setbacks

Desirable Competencies:

• Working with People
• Applying Expertise & Technology
• Learning & Researching
• Entrepreneurial & Commercial Thinking