About our client:

Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have a commitment to unity.

What you will be doing:

• Deliver technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.
• Continuously evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs).
• Provide support for hosted services, solutions, and associated ICT infrastructure, ensuring their seamless operation.
• Handle deployment, monitoring, optimisation, and management of hosted services and solutions with care and attention.
• Skillfully troubleshoot and resolve a variety of incidents to maintain smooth operations.
• Prioritise open and effective communication throughout the support process to keep stakeholders informed.
• Embrace challenges as opportunities to own problems, foster constructive problem-solving, and ensure the successful execution of solutions when issues arise.

What you need:

• Ideally 3 years plus of relevant work experience.
• Proficient in SQL (both Microsoft and PostgreSQL) as well as Linux.
• Strong problem-solving abilities with a knack for troubleshooting IT issues.
• Familiarity with Web Server and adept at optimising server performance.
• Proficient in cloud computing and managing cloud-based infrastructure.
• Excellent communication skills, comfortable in client-centric environments.
• Self-motivated and adaptable, with experience in hybrid home-office setups.
• Demonstrates humility, a thirst for knowledge, and intelligence in problem-solving.

Job ID:

• J106767

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers