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Security Operations Manager - Ermelo, Mpumalanga

Ermelo
Salary: Market Related
Job Type: Permanent
Sectors: Security Management
Reference: 111119

Apply before Nov 08 2024 | 8 Days left

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Vacancy Details

Employer: Fidelity Services Group

A vacancy exists for an Operations Manager stationed at our Ermelo branch office. The position will report to the Branch Manager. The overall purpose of this position is to ensure that all client’s security needs are always efficiently and professionally adhered to and met.

Key Performance Areas :(Not totally inclusive):

Ensuring that contractual requirements are met as stipulated by the client.
Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
Ensuring that Security staff always maintains required performance.
Dealing with all required administration matters.
Liaising daily with Branch management on various operational issues.
Submitting relevant weekly / monthly incident and general reports as required by management.

Skills required:

Matric certificate, PSIRA Grade A registration and accreditation.
At least 3 years’ experience in the security industry.
Operational Management experience.
Retail experience would be advantageous.
Working knowledge of ISO 9001:2008 quality management and its requirements.
People management experience.
Administration, interpersonal communication and client liaison skills are required.
Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
Must be firearm competent
Computer literacy on Microsoft Programs.
Own reliable transport.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
E and OE

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About Fidelity Services Group

Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.

Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.

Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.

The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market