About the client:

Our client believes that properties need attentive, hands-on management led by experts who know each property in detail. They keep their property managers' portfolios manageable, allowing them to fully understand every property, anticipate guest needs, and respond to inquiries with confidence. Their approach is investor-centered, with a focus on delivering a strong return on investment. From cost-efficient spending to international marketing efforts aimed at increasing direct bookings, each decision is made with client goals in mind.

What you will be doing:

• Oversee essential tasks like check-ins, check-outs, guest communications, and coordination with cleaning and maintenance staff to ensure smooth property management.
• Act as a dedicated expert for each property, handling them as if they were your own and conducting regular inspections to maintain guest satisfaction.
• Take initiative in solving issues, refining processes, and finding ways to elevate service for guests and clients.
• Work towards enhancing guest experiences and setting the company apart from competitors with innovative service ideas.
• Enjoy a high degree of autonomy, where your ideas and enthusiasm can make a significant impact on the business.
• This position does not follow traditional office hours and will give you the flexibility to manage your own calendar.

What you need:

• Prior experience in hotels or short-term rental property management is essential.
• Embrace challenges with a flexible, "jack-of-all-trades" mindset, using creativity to solve unexpected issues.
• Highly observant, with a need to understand how things work and ensure they run smoothly.
• Comfortable with technology and open to suggesting new tech solutions to enhance efficiency.
• Excellent articulation in both written and verbal communication, with strong grammar and spelling.
• Anticipate and resolve issues proactively, making improvements to prevent repeat occurrences.
• Maintains a positive outlook in challenging situations, assertively pursuing goals and bringing energy to the team.
• Highly organised with a friendly, sociable demeanour; adaptable to fast-paced environments.
• Ready to roll up sleeves and get involved directly, demonstrating a robust work ethic.
• Own transport is required.

Bonus points for any of the following:

• Proven experience working in a successful startup environment.
• Strong operational skills, with a knack for handling logistics and processes.
• Based in or near the central business district / Atlantic Seaboard area.
• Knowledge of short-term rental management and familiarity with property management software (e.g., Airbnb).
• Proficient in using Trello, Asana, and Notion for organising and managing tasks.

Job ID:

• J106769

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers