As a Warehouse/ Logistics Manager, you will be responsible for overseeing the successful
relationship with iStore Supply Chain and the Core Logistics / Distribution service to our iStore retail,
eCommerce and B2B channels. Your primary focus will be on building strong relationships with the
Logistics Division to ensure iStore achieve its business objectives. Exceptional communication skills,
and strong leadership qualities will be crucial in this role.

Key Responsibilities

Daily Warehouse Operations Management

• Oversee end-to-end processes including receiving, put-away, picking, and packing operations to ensure 100% order accuracy and stock efficiency.
• Maintain a clean, well-organized and safe warehouse environment.
• Implement and monitor Standard Operating Procedures (SOPs) to optimize processes and prevent bottlenecks.
• Coordinate with other departments (inventory, procurement, production, sales) to ensure smooth operational flow.

Customer Service & Stakeholder Engagement

• Build and maintain strong internal and external relationships with key stakeholders, including logistics providers and courier services.
• Collaborate with other departments to anticipate challenges, develop solutions, and improve delivery performance for customers.
• Ensure warehouse SLAs align with business goals and consistently exceed expectations.

People Leadership & Team Management

• Manage a team of warehouse staff and supervisors by motivating, developing, and setting high-performance standards.
• Provide training, mentorship, and performance reviews to ensure continuous improvement and staff development.
• Create a positive, engaging, and collaborative work environment to increase employee satisfaction and productivity.
• Handle workforce planning, shift scheduling, and ensure adequate staff coverage during peak times.
• Manage conflict resolution, foster teamwork, and drive accountability among team members.

Inventory & Stock Control

• Ensure inventory accuracy by implementing stock control measures, minimizing discrepancies, and preventing losses.
• Oversee daily stock counts, cycle counts, and reconciliation processes.
• Implement and enforce stock security measures to protect high-value items from theft or damage.
• Ensure compliance with all company policies for inventory tracking and auditing.

Export Control & Compliance

• Oversee the timely and accurate picking, packing, and shipping of export orders in accordance with regulatory requirements.
• Maintain up-to-date records of Bills of Entry and ensure proper documentation is filed for all export-related processes.
• Collaborate with logistics partners to resolve customs-related issues and ensure smooth international shipments.

Warehouse Operations Optimization

• Conduct regular inspections of warehouse equipment and facilities to ensure they meet operational and safety standards.
• Identify areas of inefficiency and propose improvement strategies to enhance performance.
• Engage with department heads to coordinate production and purchasing activities and optimize warehouse output.
• Review invoices, consumption reports, demand forecasts, and work orders to estimate peak delivery periods and allocate resources accordingly.

Qualifications and Skills

• Tertiary qualification in business administration, logistics or related field.
• Proven experience in retail channel management, sales, or business development and logistics.
• Strong negotiation and persuasion skills to build and maintain successful partnerships.
• Exceptional analytical and problem-solving abilities to interpret data and make data-driven decisions.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas clearly.
• Strong leadership qualities with the ability to motivate and guide cross-functional teams.
• Demonstrated ability to work under pressure and meet tight deadlines.
• Flexibility and adaptability to thrive in a fast-paced, dynamic work environment.