§  To ensure that all guests have a tailor-made guest experience that is a World Class by understanding their personal needs through interaction.

§  Take full responsibility for the running of the Guest Delight Division including the following:

§  Guests Delight Service:

§  Warm Welcome to all Guests;

§  Ensure the smooth and efficient running of the Dining Room and Boma during service times each day – early morning tea, breakfast, lunch, hight tea and dinner as well as special drink stops and bush dinners;

§  Understanding personal guests needs through interaction;

§  Building relationships with new and repeat guests;

§  Promote and instil an ethic of Guests Care and Guests Interaction with in the Guest Delight Service Team

§  Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern where our Guests feel special, spoilt and pampered.

§  Beverage Control:

§  Full responsibility for the running of the Beverage Stock Control Division in the Guest Delight Service Department by assisting the Food & Bevereage Manager in the following:

§  Implementing and maintaining a daily Stock Management & Control System;

§  Ensure adequate stock levels;

§  Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use;

§  Purchasing for beverage stock;

§  Receiving of beverage ordered and checking of expiring dates;

§  Stock issues to bars and departments;

§  Storeroom / Cellar and Fridge control;

§  Weekly administration, Invoices and GRV’s;

§  Ensure that the bars and cellar is well stocked;

§  Knowledge of stock items;

§  Monthly stocktakes and submitting of the information with in deadlines;

§  Meet or exceed sales targets;

§  Assisting management with administrative duties;

§  Management of the Guest Delight Service Team. 

§  Inspire, stimulate and lead the team;

§  Develop your teams and individuals;

§  Ensure the right people are in the right positions;

§  Ensure your team is guest focused;

§  Promote and instil a passion for Going the Extra Mile

§  Develop a learning culture within the team

§  Recognise great guest feedback and deal with negative guest feedback constructively;

§  All staff to be trained in their areas of responsibility and to attend regular training workshops;

§  Manage Performance;

§  Manage the team’s leave cycle and annual leave;

§  Other

§  Work closely with the Guest Delight Food division to ensure that we offer great service that exceeds our Guests Expectations;

§  Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections – Show Time;

Computer Skills

·        Computer literate

·        PAN knowledge will be an advantage

Literacy and Numeracy

·        Fluent in English (speak, read and write);

·        Excellent literacy skills (writing of emails, viewing web pages;

Team Player Ability

·        Flexibility;

·        Strong time-management skills;

·        Demonstrable team member qualities;