Our client is seeking a dedicated Lodge Anchor to serve as the Assistant Lodge Manager at their prestigious 5-star game lodge. The Lodge Anchor will be responsible for overseeing daily operations in the absence of the Lodge Manager, ensuring the highest standards of guest service, staff training, and lodge maintenance. This role requires a caretaker approach, respecting existing systems and policies without making changes during temporary assignments.

Key Responsibilities:

• Manage and train lodge staff to uphold the companies standards of excellence.
• Foster exceptional guest relations, ensuring a welcoming and personalized experience.
• Maintain high standards of housekeeping and lodge maintenance, preserving style and design integrity.
• Oversee financial management, including order administration and stock control.
• Facilitate effective communication within the lodge and maintain strong staff relations.
• Conduct handovers with the incumbent before and after leave cycles, ensuring seamless continuity.

Requirements:

• Minimum of 4 years of work experience in hospitality, with at least 2 years as a trainee or Assistant Manager in a recognized five-star hotel or world-class lodge.
• Exceptional knowledge of food and beverage service.
• Strong financial management skills and attention to detail.
• High standards of service excellence and a genuine passion for the hospitality industry.
• Proficient in English; knowledge of a second language is advantageous.
• Strong computer literacy and effective management abilities.
• Understanding of basic labor laws and disciplinary procedures.
• Developmental approach to staff training and management.
• Assertive, patient, and well-organized with excellent communication skills.
• Awareness of trends in the food and lodge industries, as well as international hospitality standards.