Centre Manager: Retail
Primary Purpose of the Job
To oversee the property’s performance with the goal of adding value by growing income and
maximising return.
Key Performance Areas (KPA’s)
• To formalise a strategic plan for the property and make recommendations to the portfolio
manager regarding re-engineering, streamlining and risk balancing for the property;
• To improve the property (upgrades, renovations, development) in order to achieve its
maximum potential;
• To conduct an annual risk and exposure analysis and review of current and potential risks;
• To conduct a monthly performance analysis of the property in terms of performance against
budgets and relevant industry benchmarks;
• To utilise market research and market intelligence in order to deliver on the marketing
strategy to include target market identification, compilation on tenant mix and tenant
procurement;
• To control capital expenditure for refurbishments and improvements to the property;
• To build and maintain relationship with tenants and prospective users of the property.
• To align, interpret and implement the actual output of property and lease administration and
operational functions with the output expected by business operations.
• To ensure that property and lease administration is well administered.
• To ensure the effective management of tenant accounts as it relates to the interaction with
relevant stakeholders and functional areas and necessary resolution of relevant issues.
• To assess staff functions within the respective functional areas and conduct regular
performance reviews and effectively manages all reporting staff.
Job Specific Requirements
Job Knowledge:
• General property administration (essential)
• Commercial/Property law (essential)
• General Accounting (essential)
• Operations/Facilities Management (essential)
• Sector specific knowledge of commercial/ industrial/retail property fundamentals
Job Related Skills:
• Negotiation skills (essential)
• Budgeting/Forecasting skills (essential)
• Oral and Written communication and interpersonal skills (essential)
• Problem solving skills (essential)
• Conflict and dispute resolution skills (essential)
• Leadership skills (essential)
• Organisational and time management skills (essential)
• Business Writing skills (essential)
• Entrepreneurial skills (essential)
• Analytical skills (essential)
• Computer proficiency skills (desirable)
Job Experience:
• 8 Years of Property Relevant experience (Essential)
• 5 year financial experience in property management (essential)
• 5 years leasing experience (essential)
• 5 years management experience (essential)
• 3 years operational/facilities experience (desirable)
Education:
• Grade 12 (essential);
• Commerce qualification (essential)
Competency Requirements:
Essential
• Analysing
• Formulating Strategies and Concepts
• Deciding and Initiating Action
• Persuading and Influencing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change
• Leading and Supervising
Desirable
• Entrepreneurial and Commercial Thinking
• Presenting and Communicating Information
• Applying Expertise and Technology
• Coping with Pressures and Setbacks
• Creating and Innovating
• Writing and Reporting
• Relating and Networking