My client, an international leader in Luxury Fashion is seeking to employ a team Manager to join their ever growing team

The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.

How you will contribute

·         Promote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by example

·         Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in Workday

·         Partnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions

·         Support and coordinate the opening and closing of the store as the Manager on Duty

·         Lead the store morning briefings as and when required, delivering key business communication and daily objectives

·         Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor

·         Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele

·         Full utilization of various clienteling tools available to activate, retain and grow personal client base

·         Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs

·         Lead the shop floor, actively selling and role modelling the selling ceremony

·         Manage and resolve customer issues providing solutions that are commercially sound and acceptable clients whilst delighting and retaining the clients

·         Monitor performance of the categories assignment and proactively propose action plans to reach targets

·         Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the business

·         Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained

·         Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors

·         Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the policies and standards are upheld and executed consistently

·         Any other ad hoc duties as required by your manager

Who you are

·         Studies in Business Management/Retail Management desirable

·         Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion

·         Strong analytical and problem-solving skills

·         Commercial awareness

·         Experience in management of a small team

·         Exceptional written and verbal communication skills

·         Passionate in developing and furthering a career within the luxury fashion industry