Inbound Operations Coordinator

Location: Cape Town

We are seeking an Inbound Operations Coordinator to join our team in Cape Town. We're a fast-growing, innovative company looking for smart, creative, and hardworking individuals who value integrity. We offer a competitive compensation package that is flexible to meet your needs, a supportive work environment, and exciting challenges to keep you engaged.

Key Responsibilities:

• Assist with administrative and coordination tasks following standard procedures and policies.
• Support customer service and buying teams by:
  • Addressing customer order inquiries.
  • Handling complaints and finding solutions, including analyzing root causes.
  • Resolving supplier delivery issues.
• Ensure timely delivery of customer orders, keeping customers informed about their order status and any changes.
• Manage all inbound queries assigned to you.
• Process purchase orders promptly, track them, and manage supplier deliveries to ensure stock availability.
• Follow up on orders to identify and resolve any delays impacting customer deliveries.
• Manage inventory transfers, respond to stock availability and delivery issues, and work with distribution centers to ensure timely orders.
• Oversee freight forwarder performance management and verify international shipping documentation.

Required Skills and Attributes:

• Solution-focused with a positive attitude; self-motivated.
• Strong organizational and prioritization skills.
• Keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to engage with both internal and external stakeholders at all levels.
• Adaptable and a great team player.
• Willing to learn new systems.

Qualifications:

• Matric certificate.
• At least 1 year of relevant industry experience, including freight forwarder performance management and international shipping documentation verification.
• Proficiency in MS Office.
• Relevant tertiary qualifications are a plus.

Work Environment:

• Employees are entrepreneurial, dynamic, customer-focused, and share a common goal of becoming leaders in e-commerce.
• We foster a fun yet hard-working atmosphere, encourage ownership, collaborate to create solutions, and welcome feedback and new ideas for improvement.
• We value action over ego and emphasize execution.

We Are Looking For Someone Who:

• Communicates openly and respectfully.
• Excels in both designing and executing solutions.
• Uses data for decision-making and is analytical.
• Is competitive, self-driven, and strives for excellence, understanding that greatness requires continuous effort.
• Is passionate about e-commerce and delivering a top-notch customer experience.
• Thrives in change and actively seeks better and faster solutions.
• Approaches problems with a business mindset, incorporating technical and product insights.
• Is curious, challenges the norm, and enjoys innovation.
• Collaborates well with others and contributes to developing new ideas.
• Thinks like a business owner and embodies intelligence, integrity, and a strong work ethic.