Job Description (Digital Submissions)

• The Submissions team is responsible for 8th directive client registrations / authorizations.

• Submissions of claims EU – EU (8th directive).

• Submissions of claims EU – NON-EU (13th directive) on the portal. Physical scans/docs get shipped to the TA.

• Legal queries (Only portal resubmissions).

• Provide decision letters (reconciling).

• Manage portals and renewal of portal certificates before expiry.

• Update submission, registration manuals on portal/Docwhizz.

• Work with IT on implementing better processes, ideas, and solutions regarding the portal world.

• Problem solving, find and fix any issues to make sure the claim gets submitted within deadline time. 

Job Description (Physical Submissions)

• The submissions team is responsible for 13th directive claim physical submissions shipments– Shipping physical claims using DHL / Stream (FedEx) to the correct different VA OR agent addresses.

• Responsible for Legal query resubmissions (Shipments).

• Create waybills and batch pages on SF.

• Pack claims for shipment.

• Weighing/measuring packages.

• Ordering flyers and stock needed for shipment.

• Provide proof of delivery to the relevant departments.

• Update Physical submission process flow or change of agent’s address.