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Sales Manager - Telesales

West Rand
Salary: Market Related
Job Type: Permanent
Sectors: Sales
Reference: DBN000870/AD

Apply before Nov 30 2024 | 8 Days left

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Vacancy Details

Employer: Carlysle Human Capital

Our client is looking for a Sales Manager to form part of their forward-thinking and visionary Telesales department.

To manage the production environment with the focus on people leadership, maximizing productivity and revenue generation. The ideal candidate will be responsible for driving sales performance, developing team strategies, and fostering a high-energy environment to meet and exceed sales targets. This role requires a strong leader with excellent communication skills and a passion for sales, with the specialism in the following areas:

Team Leadership:

Manage and mentor a team of telesales representatives, providing guidance and support to enhance performance.
Build positive and productive relationships with all subordinates
Create a high performance culture through focused incentives, supported with celebration and regular communication
Create a culture of continuous improvement to drive effectiveness and efficiencies Sales Strategy Development:
Develop and implement effective sales strategies to achieve monthly and quarterly sales goals.
Plan, Direct, Supervise and Co-ordinate activities of direct reports
Utilise info and reports to drive performance, identify improvements and track trends over time Performance

Monitoring:

Establish and communicate KPIs to all stakeholders on a monthly basis, in order to achieve business objectives
Set KPIs in accordance with contractual & client expectations
Analyse sales metrics and KPIs to identify trends and areas of improvement; provide regular reports to senior management.
Constantly review current production data, and take appropriate action
Align sales strategies with the campaign targets to ensure objectives are achieved
Manage campaign budget by monitoring staff headcount, incentive spend, data usage, etc.
Manage budget, income, expenditure, cost, profit, etc.

Training and Development:

Conduct training sessions to equip team members with the skills and knowledge necessary for success.
Work closely with L&D to formulate training plans for the sales team with the focus on agent development, to enhance work performance and production levels
Carry out one-on-one and group coaching sessions to assist workforce with their personal development areas with the intention of building team members into target achievers
Analyse people and data trends on an on-going basis to address key points by implementing resolutions and training programmes Collaboration:
Work closely with all functional teams to align sales efforts with company objectives

Customer Relationship Management:

Foster strong relationships with customers to ensure satisfaction and repeat business.
Assist to drive resolution in escalated complaints and queries
Ensure workforce is delivering complete customer satisfaction through all forms of engagements Recruitment:
Participate in the recruitment process to build a high-performing telesales team.
Manage campaign resourcing to meet production requirements and increase revenue, by working closely with Recruitment to ensure headcount is always on target

Minimum Requirements and Experience:

Matric (Diploma or Degree advantageous)
Minimum 2-3 years’ experience managing a team of sales agents
Proven experience in telesales or sales management, preferably in Telecommunications
Experience must include B2B sales
Experience with closing medium to large size business deals
Experience with negotiating deals at exec level in the client’s environment
Strong leadership skills with a track record of managing and developing teams.
Excellent communication and interpersonal skills.
Proficiency in CRM software and Microsoft Office Suite.
Ability to analyse data and develop actionable insights.
Results-driven with a strong focus on achieving targets.

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About Carlysle Human Capital

Carlysle was established in 2003 to facilitate and assist clients with the challenges of bridging the gap between the operational objectives and resource requirements of a dynamic business.

Our approach is to combine the efficiency and experience found in large organizations with the rigorous methodological understanding of entrepreneurship and creativity generally found in smaller businesses.

As a proudly South African, Level 2 BBBEE rated Company; we offer professional services in selected Information and Communication Technology and Engineering and Technical sector.