Vacancy Details
Employer: Fidelity Services Group
The above position is vacant at FCS Head office, reporting to the General Manager OPS Finance. The overall purpose of this position is managing the day-to-day settlement clerks and to ensure all settlements, funding, client queries etc are attended too.
Minimum Requirements:
- Grade 12, Matric certificate or equivalent.
- Fluent in English and Afrikaans.
- Computer literate (Microsoft Office Outlook, Word, and advanced Excel)
- Management/Supervisor experience
- Admin/Finance experience
Key Performance Areas:
- Day-to-Day management of settlement department and settlement staff
- Train and develop settlement staff
- Design and implement internal controls
- Participate in settlement system improvements
- Project management on settlement system changes
- Document changes to settlement department SOPs
- Testing of changes/ enhancements to the settlement systems
- Forecasting and funding of bank accounts
- Timeous and accurate settlement of client device and cash processing deposits
- Timeous and accurate settlement of internal settlements
- Internal reporting – Daily/ Monthly
- External reporting (to clients) – Daily/ Monthly
- Compilation of daily and monthly settlement related reconciliations
- Review daily settlement reconciliation
- Client settlement query management
- Escalate unresolved settlement queries according to company risk management SOPs
- Enforce company risk management SOPs
- Recovery of deposits incorrectly settled to clients
- Handing unsuccessful recoveries over for legal collections
- Proactive internal stakeholder management to improve customer experience
Other personality attributes:
- Assertiveness
- Strong analytical skills
- Accuracy and attention to detail
- Excellent problem-solving skills
- Must be able to work under pressure.
Core Competencies:
- Good communication skills
- Customer focus
- Self-development
- Teamwork
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
7 people have applied for this job. 151 people have viewed this job.
About Fidelity Services Group
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.
Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.
Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.
The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market
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