- Northern Cape
- Salary: (Negotiable)
- Job Type: Permanent
- Sectors: Manufacturing
- Reference: 75697
Vacancy Details
Employer: Unique Personnel
COMMERCIAL:
Receiving order from customer or rep:
Orders are received from customer or rep via email
The order is captured on SAP. (creating order confirmation)
Order confirmation is sent to customer indicating stock availability, value if low for delivery, incorrect pricing, additional or special instructions or account status
New potential customers:
Asking customers what product they’re looking for.
Finding out how many boxes they plan on buying
If customer is willing to buy for more than R2000,00 direct them to rep for pricing.
If rep not available send customer cash application form, with L30 price list and procedures such as cut off times, minimum order delivery, collection times and turn-around time between payment reflections and delivery
Quotes are sent to customers /rep for cash paying customers or if requested by customer and orderlines are closed thereafter
Existing customers:
Inform customers about prices or price changes
Send pricelists to customers on behalf of Rep
Requesting change on customer pricing based on turnover
Assisting areas with no reps/ absent reps/ attending to customer issues when they arise if not seen by a rep.
Opening and Closing of back orders- calling customers to find out if they still want their back orders
Assist Rep by informing them about potential business
After sales/ other duties:
Sending invoices and delivery notes if customer has not received it.
Assist customers if incorrect stock was sent. Attend to customer first and deal with how it happened later.
Selling expired stock to existing customers who we know already are a regular buyer
Sales:
Cold calling customers for orders.
Selling expired stock to customer to see if interested when placing their orders.
Calling customers to find out if they interested in buying expired stock.
Filling container orders if stock not available with other stock they might need.
Admin Clerk:
Filing
Answering telephone, taking messages, re-directing calls
Assist customer with Invoices and credit notes
Assisting management with admin related queries
Handling customer queries via email or on the telephone.
Assisting other colleagues with issues and queries
Updating customer edi portals
Assisting with customer master data
Updating of customer details on SAP
Act on point of contact between customers, rep, warehouse and logistics
WAREHOUSE:
Stock/Other functions:
Assisting reps and customers with stock related queries
Expired stock dates to give to customers or any customer who requires it.
Stock on hand
ETA on fresh stock
Physically counting expired stock before selling to customer.
Assist with Stock count
Counting of pallets for export customers for their transport
Help warehouse when short staffed/ picking/packing/ creating picking lists/ assisting customers/ creating delivery notes and invoices.
LOGISTICS:
PODs/Clearing Documents:
Send customers POD
Request PODs from Courier company
fill in clearing documents for export orders
Count amount of pallets for export transportation.
Contacting courier companies to find out where is the customer order.
Assisting Logistics with queries.
FINANCE:
General Admin:
Open customer accounts once Finance give the go ahead
Create Ship to accounts for main accounts
Liaising with finance on blocked accounts and to release accounts
Sending customers credit notes
Resolving queries relating credit
Assisting finance with trade references
Receiving order from customer or rep:
Orders are received from customer or rep via email
The order is captured on SAP. (creating order confirmation)
Order confirmation is sent to customer indicating stock availability, value if low for delivery, incorrect pricing, additional or special instructions or account status
New potential customers:
Asking customers what product they’re looking for.
Finding out how many boxes they plan on buying
If customer is willing to buy for more than R2000,00 direct them to rep for pricing.
If rep not available send customer cash application form, with L30 price list and procedures such as cut off times, minimum order delivery, collection times and turn-around time between payment reflections and delivery
Quotes are sent to customers /rep for cash paying customers or if requested by customer and orderlines are closed thereafter
Existing customers:
Inform customers about prices or price changes
Send pricelists to customers on behalf of Rep
Requesting change on customer pricing based on turnover
Assisting areas with no reps/ absent reps/ attending to customer issues when they arise if not seen by a rep.
Opening and Closing of back orders- calling customers to find out if they still want their back orders
Assist Rep by informing them about potential business
After sales/ other duties:
Sending invoices and delivery notes if customer has not received it.
Assist customers if incorrect stock was sent. Attend to customer first and deal with how it happened later.
Selling expired stock to existing customers who we know already are a regular buyer
Sales:
Cold calling customers for orders.
Selling expired stock to customer to see if interested when placing their orders.
Calling customers to find out if they interested in buying expired stock.
Filling container orders if stock not available with other stock they might need.
Admin Clerk:
Filing
Answering telephone, taking messages, re-directing calls
Assist customer with Invoices and credit notes
Assisting management with admin related queries
Handling customer queries via email or on the telephone.
Assisting other colleagues with issues and queries
Updating customer edi portals
Assisting with customer master data
Updating of customer details on SAP
Act on point of contact between customers, rep, warehouse and logistics
WAREHOUSE:
Stock/Other functions:
Assisting reps and customers with stock related queries
Expired stock dates to give to customers or any customer who requires it.
Stock on hand
ETA on fresh stock
Physically counting expired stock before selling to customer.
Assist with Stock count
Counting of pallets for export customers for their transport
Help warehouse when short staffed/ picking/packing/ creating picking lists/ assisting customers/ creating delivery notes and invoices.
LOGISTICS:
PODs/Clearing Documents:
Send customers POD
Request PODs from Courier company
fill in clearing documents for export orders
Count amount of pallets for export transportation.
Contacting courier companies to find out where is the customer order.
Assisting Logistics with queries.
FINANCE:
General Admin:
Open customer accounts once Finance give the go ahead
Create Ship to accounts for main accounts
Liaising with finance on blocked accounts and to release accounts
Sending customers credit notes
Resolving queries relating credit
Assisting finance with trade references
Candidate Requirements
MatricCommercial Administration experience
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