Introduction:

Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota and Waratha while our highly skilled staff provides professional and high-quality service and standards of workmanship.

Description:

Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota and Waratha while our highly skilled staff provides professional and high-quality service and standards of workmanship.

The position of Senior Technician (mechanic) at Newcastle has become available. This position will perform maintenance, assemble relevant components and perform repairs and ensure excellent service levels and high levels of diagnostics and technical skills on all equipment.

RESPONSIBILITIES:

1. Quality of work

• Knowledge of work & systems including diagnostics.


• Ordering correct parts first time round to complete job.


• Loading and closing of quality DTAC's 100%.


• Comebacks less than 3% of own total labour sales.


• Productivity at 100% and efficiency 85%.


• Charge to total percentage = 85%.


• Carry out all DLM's and courses assigned timeously.


• Adhere to company SOP’s.


• Comply with Company minimum tool requirements.


• Efficient time management re travelling etc.

2. Administrative duties

• Completion of job cards within 24 hours.


• Accurate completion of daily reports and technician diary.

3.Customer service

• Ensure customer satisfaction is at 100% and all queries are attended to timeously.


• Ensure proper communication regarding jobs in progress.

Requirements:

REQUIREMENTS:

a. Qualifications:

• Min: Grade 12 & Job related Trade certificate.

b. Experience:

• Must be able to work on John Deere machinery and equipment including large tractors, combines, sprayers, harvesters and Precision AG.


• Working with John Deere Service Advisor.

c. Legal Requirements:

• Valid drivers license

d. Hazard & Safety requirements:

• Good understanding of the OHS Act