Back to Search Results

Duty Manager

Cape Town Southern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Benefits: Provident Fund & Medical Aid Contribution by Company
Reference: SW005153/CL

Apply before Dec 20 2024 | 32 Days left

Apply

External Application

Vacancy Details

Employer: Helderberg Personnel cc

Cape Town - Southern Suburbs: An iconic 5-star establishment in Cape Town’s Southern Suburbs has an exciting opportunity for a skilled and motivated Duty Manager to join their dynamic team.Candidates who meet the minimum criteria, together with a proven track record and accreditation in the hospitality industry, are invited to apply for this position.

Purpose of the Role: This role is essential in maintaining the high standards of service and guest satisfaction expected in a luxury environment. The ideal candidate will bring strong leadership abilities, a passion for delivering exceptional guest experiences, and a hands-on approach to managing daily hotel operations. With a focus on guest relations, team development, and operational excellence, this position requires someone who thrives in a fast-paced, high-pressure setting, with the ability to seamlessly coordinate between departments.

Criteria for this role:

Post-matric hotel school accreditation
At least 3 years’ experience in a 5-star hotel or similar environment
Computer literacy with Opera Cloud knowledge
Previous leadership role advantageous
Excellent communication skills with high English proficiency
Ability to plan and implement strategic initiatives
Skilled in team training and development
Motivated, enthusiastic, energetic, and charming personality
Team player with a positive attitude
Able to work shifts and under pressure

Responsibilities include but are not limited to:

Manage and oversee daily operations
Maintain operating and service standards
Handle and resolve guest queries and complaints efficiently
Manage guest comments
Demonstrate strong leadership and motivational skills
Trustworthy in handling hotel and guest financial transactions
Respond to email requests professionally and effectively
Possess knowledge of room categories and property layout
Stay informed about property offerings
Assist with guest account management
Operate OPERA Property Management System
Handle guest check-in/check-out procedures
Operate switchboard and direct calls
Manage restaurant bookings and hotel reservations
Assist with daily Food and Beverage operations during meal periods
Liaise effectively between departments

Candidates residing in close proximity to the Southern Suburbs of Cape Town at the start of employment are invited to apply for this role

Apply

333 people have viewed this job.

About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.