- Johannesburg Remote
- Salary: R18 000.00 - R24 000.00 Per Month
- Job Type: Permanent
- Sectors: IT Technology Technical
- Reference: JB4842
Vacancy Details
Employer: Kontak Recruitment
IT Support Engineer (JB4842)
Remote for applicants living in South Africa
R18,000 - R24,000 per month, CTC
Permanent
Join a fast-growing digital transformation and managed solutions company that delivers a full range of services to UK clients. Our offerings include on-premises, hybrid, and cloud hosting, Azure migration services, Microsoft product development, application support, voice solutions, data management, and hardware sales and maintenance.
As a 1st Line IT Support Engineer, you will be the first point of contact for customers, providing expert technical support across a wide variety of IT issues. Your role will be crucial in ensuring the smooth operation of our clients' technical environments.
Benefits include 20 days of leave, opportunity for training and career development and room for growth within the company
Minimum Requirements:
Previous experience in a Managed Services Provider (MSP) environment
Proven remote work experience with UK clients (preferred)
Proficiency in:
Microsoft Windows Server (2012, 2016, 2019)
Office 365 and related add-ons (OneDrive, Teams)
Troubleshooting in:
Azure
Hyper-V/VMware
Intune/MDM
Exchange
SQL Server
SharePoint
Storage (SANs & NAS)
Antivirus
Firewall fundamentals (WatchGuard, SonicWall)
Networking fundamentals (VLANs, managed switching)
Strong hardware and software troubleshooting skills
Key Responsibilities:
Log and track all customer issues in the helpdesk system, ensuring regular progress updates are provided.
Take ownership of assigned incidents, managing them through to resolution.
Escalate technical or operational issues on service tickets efficiently.
Research and propose technical solutions or problem resolutions.
Apply a 'hands-on' problem-solving approach, working within strict SLA timeframes.
Provide on-site customer support when required.
Deliver exceptional customer service, striving to exceed expectations.
Working Hours:
Monday to Friday, 37.5 hours per week
Shift options: 08:00 - 16:00 (UK) or 10:00 - 18:00 (UK)
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Candidate Requirements
Minimum Requirements:
Previous experience in a Managed Services Provider (MSP) environment
Proven remote work experience with UK clients (preferred)
Proficiency in:
Microsoft Windows Server (2012, 2016, 2019)
Office 365 and related add-ons (OneDrive, Teams)
Troubleshooting in:
Azure
Hyper-V/VMware
Intune/MDM
Exchange
SQL Server
SharePoint
Storage (SANs & NAS)
Antivirus
Firewall fundamentals (WatchGuard, SonicWall)
Networking fundamentals (VLANs, managed switching)
Strong hardware and software troubleshooting skills
9 people have applied for this job. 175 people have viewed this job.
About Kontak Recruitment
Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.
Kontak Recruitment conducts business in an ethical and honest manner. We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.
Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.
Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.
Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.
Terms and Conditions Available on Request
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