- Mpumalanga
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: JHB000791/HH
Vacancy Details
Employer: Bright Placements
Our client is seeking a dedicated Lodge Anchor to enhance the guest experience at their prestigious 5-star game lodge. This role is pivotal in ensuring that operations run smoothly while providing exceptional service to our guests.
Key Responsibilities:
- Serve as the primary point of contact for guests, ensuring a warm welcome and addressing their needs throughout their stay.
- Oversee and coordinate housekeeping operations to maintain the highest standards of cleanliness and comfort in all guest areas.
- Facilitate guest activities and experiences, including dining arrangements and safari bookings, while ensuring a seamless experience.
- Build strong relationships with guests to enhance their stay and encourage repeat visits.
- Address guest feedback and concerns promptly and professionally, working with staff to implement solutions.
- Collaborate with various departments to ensure consistency in service and adherence to lodge protocols.
- Previous experience in a lodge or hotel environment, ideally with a strong background in housekeeping.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- A proactive approach to problem-solving and guest service.
- Ability to work flexible hours, including weekends and holidays.
- Passion for wildlife and commitment to creating exceptional guest experiences.
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