Our client seeking a highly professional Spa Receptionist to join their esteemed team at their luxurious 5-star game lodge. As the first point of contact for their spa guests, you will play a crucial role in ensuring exceptional guest experiences. Your responsibilities will include handling reservations, greeting guests, managing inquiries, and coordinating spa services seamlessly.

Key Responsibilities:

• Greet guests warmly and assist them with check-ins and check-outs.
• Manage spa reservations, ensuring accuracy and efficiency.
• Answer phone calls, emails, and in-person inquiries regarding spa services and bookings.
• Maintain a clean and organized spa reception area.
• Coordinate with spa therapists to ensure smooth guest flow and service delivery.
• Upsell additional services and products offered by the spa.

Requirements:

• Proven experience as a Spa Receptionist or similar role in a high-end hospitality environment, with recent experience using Opera software.
• Exceptional customer service skills with a friendly and professional demeanor.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Ability to work effectively under pressure and handle stressful situations calmly.
• Flexibility to work shifts, including weekends and holidays, as per lodge operations.
• Knowledge of spa treatments and products is a plus.