Job Title

Sales Assistant

Department

Retail

Reporting Line

Store Manager

Occupational Level

Skilled Technical

Qualifications

Matric

Experience

Sales experience; 1 years’ sales experience

Skills

Administrative skills

Stock-take

Health and Safety standards

Computer Literate

Competencies

Energetic

Sociable

Interpersonal skills

Organised

Attention to detail

Customer oriented

Communication

Output

Weight

Measurement Criteria

Tasks

Kiosk Management

25%

Kiosk operating hours

Open Kiosk 15 minutes before mall opening

Ensure that Kiosk Is always attended to

Manage cash

Complete daily cash-ups

Deposit cash

Sales Assistance

30%

Product knowledge

Keep abreast with products in order to effectively market to customers

Meet sales targets

Apply LEAF sales techniques

Gain an understanding of customers in order to utilise targeted sales

Customer relations

20%

Customer retention

Assist customers in a courteous, professional manner

Listen and understand what customers require

Customer satisfaction

Provide meaningful support to customers

Report customer complaints in writing timeously and accurately

Self Development

5%

Developing skills by keeping abreast with retail trends

Behavioural Indicators

Output

Weight

Measurable

Teamwork

5%

Collaborate with colleagues to achieve a common goal or complete the task at hand in the most efficient manner

Assist colleagues by being helpful, communicate effectively and listen attentively.

Integrity

5%

Show a strong and consistent to strong moral and ethical principles

Be true to own and company values

Respect

5%

Treat all colleagues and external parties with respect and compassion

Maintain a positive approach, be kind and treat others as you would want to be treated.

Honesty

5%

Conduct which is loyal, fair, sincere and trustworthy

Keep your word, honour commitments and take responsibility