- Randburg
- Salary: Market Related
- Job Type: Contract
- Sectors: Call Centre Marketing Sales
- Reference: copy-Ipsos
Vacancy Details
Employer: Tailormade Solution
A well-established Company in Randburg is looking to employ Call Centre Agents.
Duties and responsibilities include:
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Makes calls to customers from a set list - market research.
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Ensure that all calls are conducted in a professional and friendly manner, meeting the quality standards set by the company.
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Reaches daily set targets (productivity, quality, data)
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Minimum outbound calls per day as per project requirement
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Asks questions as posed from the interview system
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Adheres to structure of interview (this may be converted into a conversational format
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Updates system with customer responses
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Complies with internal policies and procedures
Required Skills
- Call Centre: 1 to 2 years
- Communication Skills: 1 to 2 years
- Computer Literacy Skills And Experience: 1 to 2 years
Candidate Requirements
- Grade 12 essential
- Good Communication Skills
- Call centre experience (advantageous)
- Good listener
- Ability to listen attentively and capture complaints, compliments and comments accurately as received from the customer
- Is aware of correct telephone etiquette
- Avoids mentioning other clients
- Keeps client relationships at a professional level
- Maintains high levels of integrity
- Attention to detail
- Is passionate and enthusiastic
- Good organisational skills
- Good people skills in order to deal with clients at various levels
- Initiative
- Ability to work under pressure
- Criminally Clear
265 people have applied for this job. 1687 people have viewed this job.
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