- Roodepoort
- Salary: Market Related
- Job Type: Permanent
- Sectors: General Security
- Reference: 109985
Vacancy Details
Employer: Fidelity Services Group
Vacancy: Surveillance Controllers - (National Command Centre)
Location: Roodepoort
MAIN PURPOSE OF JOB:
The monitoring of communication and surveillance devices and to dispatch the necessary resources to process the situation quickly & efficiently. This work is done via the use of radio networks, telephones, mobile & PC devices, as well as devices for overwatch CCTV and LPR camera monitoring - to prevent and/or respond to any incidents requiring security intervention. To communicate fluently, clearly, and professionally with the client-base and internal and external resources covering the client patrols, our responses, and third-party emergency services.
QUALIFICATION & EXPERIENCE:
- Matric
- Grade C Minimum
- Excellent Communication skills
- Literate in English (Written & Verbal)
- Must have report writing skills
- Telephone etiquette
- Computer Literate
- Call Centre / Control room background – environment
Key Performance Areas:
- Computer Literate (MS Office, Excel, PowerPoint)
- Listeners experience essential
- Ability to work shifts
- Good interpersonal skills to be able to deal with clients at all levels
- Good communication skills (speak & write)
- Ability to handle pressure
- Able to work independently
- Prepared to work overtime as required
We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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About Fidelity Services Group
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.
Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.
Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.
The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market
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