- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: General Security
- Reference: 109981
Vacancy Details
Employer: Fidelity Services Group
Vacancy: Monitoring Controller - (National Command Centre)
Location: Roodepoort
Overall purpose of the job:
The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client's needs are always efficiently and professionally met.
MUST BE WILLING TO WORK SHIFTS:
Minimum qualifications and experience:
- Must Reside in West Rand
- Grade 12 (Matric)
- Own Transport / Driver's License
- Shift work
- PSIRA Registered (Grade C) or Grade A
- Computer Literate
- Monitoring Centre experience - must be able to demonstrate inbound, outbound and dispatch capabilities
- Surveillance Experience Must be able to work under pressure and for extended hours as and when required
- Work independently and within a team.
- A minimum of 5 years’ experience in the Security Industry Control room or Call Centre
- No criminal record or any Pending Cases
- Must be reliable and trustworthy
- Call Centre or Control Room Experience
- Receiving complaints and informing management accordingly
MAIN DUTIES AND RESPONSIBILITIES:
- Fluent in English
- Telephone Ethics and Communication
- Experience in Excuquard, Listener, Milestone, Challager, Auto Cam
- Compiling Reports / Investigations
- CCTV Experience VUMACAM Experience
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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About Fidelity Services Group
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.
Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.
Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.
The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market
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