- Johannesburg
- Salary: R20 000.00 - R30 000.00 Per Month (Negotiable)
- Job Type: Contract
- Sectors: Call Centre Logistics Import & Export
- Reference: CSD JHB
Vacancy Details
Employer: Careers In Motion
- Has intimate knowledge of customer needs and ability to provide solutions
- Implement the Company’s standards and procedures at all times
- Develop and implement service initiatives to improve the customer experience
- Build awareness of the importance of the customer service function in the branch
- Analyse source of service failures, identify probable route cause and possible solutions.
- Manage daily customer complaints and ensure timeously resolution
- Effectively plan and allocate needed resources to maintain the quality level across the customer service teams
- Develop and coach the Contact Center team to achieve service excellence
- Run various award programs to motivate the team
- Manage communication costs at the branch
- Ensure the provision of timeous, accurate and relevant information to all our customers, internal and external, ensuring that quality service is offered at all times
- Ensure the problem shipment report is attended to and handled adequately by staff on a daily basis
- Ensure that effective training takes place in order to develop the correct quality of Contact Centre staff
- Ensure that all staff has clear objectives in accordance with their job requirements and that the high standards are maintained
- Responsibility to monitor the performance of each agent daily and ensure that appropriate feedback is provided to him or her regularly
Candidate Requirements
- Minimum requirement is a Matric (Grade 12) qualification
- Degree or similar qualification and/or experience
- Strong communication skills
- Customer Centric Personality
- Minimum 3 years’ experience in customer services
- Minimum 2 years’ management experience
27 people have applied for this job. 366 people have viewed this job.
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