What this role is about 

The Account Manager serves as the primary point of contact for our Merchants, responsible for ensuring successful onboarding, performance reviews, and addressing any operational or technical issues. The role involves educating merchants, liaising with various departments such as Business Development, Technical Support, and Finance to address integration or settlement challenges, and ensuring the overall success of the merchant's payment processing experience.

Responsibilities:

1. Lead a portfolio of new merchant accounts to achieve long-term success.

2. Develop and maintain positive relationships with merchants.

3. Act as the point of contact and handle merchant queries and provide requisite support.

4. Resolve operational challenges experienced by the merchants and provide solutions in a timely manner.

5. Provide ongoing education and training with merchants on platform updates, best practices and fraud prevention strategies to ensure their success.

6. Provide regular reports on the status of accounts, highlighting any risks, opportunities or areas needing improvement.

7. Set and track sales account targets, aligned with company objectives.

8. Suggest actions to improve sales performance and identify opportunities for growth.