My client in the Pharmaceutical, retail industry is looking for a virbrant, energetic, tenacious and hands on Operations Manager.

The main purpose of the Operations Manager is to direct and control the business operations.  

The responsibilities shall include, but not to be treated as an exhaustive list, namely:

1. To manage the entire organisation’s business units and ensure effective and productive operations:

1.1. Planning, performance, and service delivery

1.1.1 Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products/services that are competitive, all while delivery excellent customer support/delivery. 

1.1.2. Manage and report on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales.

1.1.3. Maintain the quality of products, services, customer support/delivery.

2. To promote and facilitate sound governance practices in terms of structures, systems, processes, policies, procedures, and controls for the organisations’ business units that ensures delivery on strategic and operational objectives.  To implement a system for good governance to comply with all legislation, the organisation’s operational requirements and codes of good practice:

2.1. Accountability

2.1.1. Continuous monitoring of the annual budget and ensure that revenue/sales targets are met.

2.2. Effectiveness and Efficiency

2.2.1. Monitor adherence to frameworks, business processes, policies, procedures, and systems that manage business operations.

2.3. Regulatory

2.3.1. Enforce legislative compliance from an organisational perspective.

2.3.2. Enforce adherence to internal controls.

3. To ensure sufficient risk management conducted in the organisations’ operations so that liability is minimised and/or eliminated:

3.1. General

3.1.1. Identify, update, and manage strategic and operational risks of the organisation.

3.1.2. Develop and implement mitigating measures for the organisation.

3.1.3. Monitor risk and mitigation within the organisation.

4. To ensure adequate stakeholder management that provides feedback and accounts for the organisation’s operations in terms of accomplishments and future plans:

4.1. Stakeholder communication

4.1.1. Give advice and report results and findings to shareholders.

4.1.2. Keep all relevant stakeholders informed of developments in line with organisation’s objectives.

4.1.3. Effective communication of updates, and feedback to relevant stakeholders, on a regular basis.

4.2. Stakeholder engagement

4.2.1. Remain close to all stakeholders including the shareholders, employees, customers, key-decision makers, and external service suppliers.

4.2.2. Management of key personnel, customers, and service providers.

4.2.3. Serving as the face of the organisation to internal and external partners.

4.2.4. Representing the Company where applicable, in negotiations with suppliers.

5. To implement the operational plan in line with the allocated budget:

5.1. General

5.1.1. Translate operational feedback into strategic recommendations for the organisation.

5.1.2. Communicate and implement the operational plan and activities to interfacing divisions.

6. To ensure the management of the organisation’s budget:

6.1. General

6.1.1. Ensure that expenditure is aligned with the allocated budget for the organisation.

6.1.2. Analysis of monthly expenditure reports on the budget.

7. To manage and oversee the processes of people management and development for the organisation:

7.1. General

7.1.1. Facilitate a performance management culture and philosophy for the organisation that is linked to the achievement of organisational goals.

7.1.2. Ensure employees move in the same strategic direction to achieve the organisation’s mission.

7.1.3. Promote the wellness of staff and implementing policies in line with labour legislation and health and safety guidelines to create a diverse and positive working environment.