- Johannesburg CBD
- Salary: R8 000.00 - R12 000.00 Per Month
- Job Type: Permanent
- Sectors: IT Technical Internet
- Reference: 2225634
Vacancy Details
Employer: Mezobyte
Problem Solving and Support:
- Respond to client inquiries and support requests promptly and professionally.
- Diagnose and resolve hardware and software issues.
- Perform basic repairs and maintenance on computer equipment.
Installation and Setup:
- Install and configure computers, operating systems, and software.
- Set up and install network infrastructure, including routers, switches, and wireless devices.
- Provide support for setting up new workstations and reconfiguring existing workstations.
Network Management:
- Monitor network performance and report any issues to senior staff.
- Assist with the administration of network security and access controls.
- Maintain network connectivity and troubleshoot network problems.
Documentation and Reporting:
- Maintain accurate records of support requests, solutions, and maintenance activities.
- Provide regular reports on IT support activities and performance.
- Keep inventory of IT equipment and software up to date.
Customer Service:
- Build and maintain strong relationships with clients by delivering excellent service.
- Communicate effectively with clients to understand their needs and provide support.
- Handle complaints and issues professionally and in a timely manner.
Candidate Requirements
The position is based in Johannesburg, from 20:00 - 04:00, Wednesday to Friday.
Saturday and Sunday from 14:00 - 00:00.
Technical Skills:
- Basic understanding of computer hardware and software.
- Familiarity with operating systems (Windows, macOS, Linux).
- Basic network knowledge (TCP/IP, DNS, DHCP).
- Proficiency in using and supporting common software applications (Microsoft Office, email clients).
- Ability to troubleshoot hardware and software issues.
Soft Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Client-focused attitude and the ability to handle challenging situations with patience and professionalism.
- Time management skills and the ability to prioritize tasks.
Additional Requirements:
- Willingness to work flexible hours, including weekends and holidays if necessary.
- Valid driver's license and reliable transportation for onsite support.
- Ability to pass background checks and security clearances if required by the employer.
Hot Job
54 people have applied for this job. 525 people have viewed this job.
Similar Jobs
IT Support Technician
- Randburg
- Job Type: Permanent
- Posted 08 Oct 2024 | 46 Days left
Onsite Support Technician
- Johannesburg
- Job Type: Permanent
- Posted 07 Oct 2024 | 8 Days left