- Cape Town
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre
- Reference: CAW000587/YM
Vacancy Details
Employer: South Cape Recruitment (Pty) Ltd
- Experience of managing the claims Operation
- Client relationship management
- Managing large contact centers
- Ensure seamless transition and flawless service delivery.
- Focus on transition with ‘Zero’ impact on service delivery.
- Focus on efficiencies - leaner, greener and faster.
- Focus on Process stabilization & sustained delivery.
- Reducing operation costs
- Make TBP more effective.
- Build effective process management system.
- Ensure client satisfaction on all SLA’s and given parameters.
- Deliver on client benefits through innovation and improvements.
- Create plan to deliver efficiency.
- Strengthen operational team as well as support functions to minimize leakages.
- Partner with transformation team for value delivery
- Identify transformation opportunities where available.
- People management
- Engagement plan for each strata of employees
- Focus on employee training and development, esp. wrt to building domain expertise.
- HIPO engagement initiatives to be reviewed regularly.
- Cross training and skill enhancement for managing high influx of volume.
- Support to Line HR and utilize their expertise more from a people engagement and retention perspective.
- Ensure minimal staff attrition and high levels of engagement.
- Provide assistance to industry and BU leadership for development of strategies for business development and process improvements.
- Focus on customer experience as the business is transitioned with zero impact on service delivery.
- Partner with HR to build strong people practices and focus on capacity augmentation to manage volume effectively.
- Working on Strategic Priorities such as (but not limited to):
- Look for opportunities to deliver additional savings for the clients.
- Deliver operational efficiency improvements for both the Company and Client
- Assistance in business development as and when required.
- Reduction in Overheads as % of Revenues
- Participation in people development initiatives
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About South Cape Recruitment (Pty) Ltd
We are a generalist recruitment company based in the heart of the Garden Route in the Southern Cape. Customer service is an integral part of our job and not an extension of it!
Our company’s most vital asset is its customers. Without them we would not and could not exist in business. We pride ourselves on our ethics and professional manner in which we conduct our business.
South Cape Recruitment is a personalized agency based in George in the Southern Cape. @ SCR we strive to give consistently professional and tailored service. We are a generalist Recruitment company with talented consultants who are committed to both clients and applicants.
Yvette Meyer together with her team have a range of expertise from hospitality, tourism, building, motor industry, sales & marketing, finance & administration to mention a few, thus allowing us to have a better understanding of your requirements and skills within these various sectors.
Our business philosophy is to create “WOW” moments for customers by going above and beyond their expectations.
Through our recruitment process we are able to ensure clients receive great value for money and assist with the modelling of applicant’s careers.
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