- Johannesburg
- Salary: R70 000.00 - R80 000.00 Per Month
- Job Type: Permanent
- Sectors: IT
- Reference: NCM001983/KMa
Vacancy Details
Employer: Network Contracting Solutions
- Supervise day-to-day operations in the customer services department including hiring, training, and performance management.
- Weekly preparation of team operations meeting reports to include clear KPIs
- Manage cost and efficiency within the department including workflow and process enhancement.
- Troubleshoot customer tech related queries and liaise with technical department where necessary
- Manage the card allocation team including packing and distribution and ensure it is efficient and cost effective
- Monitor daily transactions within the system and help to identify suspicious transactions.
- Manage and create effective customer service procedures, policies, and standards.
- Work with the product development team to ensure that products and services are designed with the customer in mind.
- Must have experience in messaging support which is the primary channel and how to organize the support channels via messaging software i.e. Zendesk, Fresh-Chat.
- Systematic Approach
- Highly analytical
- People Management
- Autonomy
- Extremely tech savvy in terms of knowledge of various software used within a customer service environment
- Proficient in excel
- Knowledge of KYC processes and transaction monitoring highly preferred
- Excellent communication and interpersonal skills
- Grade 12 or equivalent (Essential)
- Related tertiary degree - Business Management, Information Systems or related field
- 6 to 8 years’ Proven experience in managing a team within customer service including messaging support.
- 6 to 8 years’ Experience in FinTech/Financial industry (highly desirable) with in-depth understanding of trends and technologies/systems
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About Network Contracting Solutions
Network Recruitment
Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.
Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.
Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.
Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.
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