CONDENSED LIST OF DUTIES:

Trouble-shoot / perform high level query resolution to:
Negotiate with companies with regard to outstanding documentation in respect of payments received.
Edit bank statement entries that do not have reference numbers
Correct errors or problems resulting from return and payment submissions from firms (via EDI AND MANUAL)
Correct problems / errors with returns that do not match payment submissions from firms.    
Collaborate / liaise with Business Development Consultants   / Fund staff / Firms to resolve contribution return / payment queries and assist companies / new staff members with queries regarding electronic based submissions 
Reconciliation of nine Funds per firm.  
Handling of all query related administration.
Supply Supervisor with weekly feedback of firms attended to.