Job Purpose

To support the Building Manager in ensuring the efficient operation, safety, and maintenance of the building. To further assist in day-to-day operations, addressing tenant needs, coordinating repairs and maintenance, and maintaining a high level of tenant satisfaction.

Responsibilities:

Tenant Relations and Coordination:

• Serve as the primary point of contact for tenant inquiries and requests.
• Facilitate smooth move-ins and move-outs, including scheduling inspections for vacant units.

Maintenance and Operations Management:

• Address tenant maintenance issues promptly and efficiently, ensuring timely credit control and letting matters.
• Monitor the building’s operational systems, including lifts, fire safety equipment, pumps, and generators, ensuring they function correctly.

Emergency Response:

• Assess building emergencies, implement appropriate action plans, notify relevant management, and communicate effectively with tenants while managing administrative follow-up.

Building Management:

• Conduct regular inspections to identify maintenance needs or safety hazards.
• Oversee the management of the building, staff, and contractors to ensure efficient operations.
• Manage the Biometric access system, ensuring accurate tenant uploads and restricting access as necessary per unit.

Communication and Compliance:

• Relay important information to tenants, ensuring compliance with lease agreements and addressing any concerns or issues promptly.

Tenant Engagement and Marketing:

• Conduct viewings for potential tenants and implement marketing strategies to maintain optimal tenancy levels