About Us:We are a growing IT training company specialising in providing top-quality professional development courses and programmes. Our goal is to empower individuals and organisations through effective learning experiences. We are looking for an Operations Manager / Admin Manager to streamline our processes, ensure operational efficiency, and support our remote team.Job Summary:We are seeking an experienced Operations Manager / Admin Manager to join our dynamic IT training company. This remote role requires a proactive professional with strong organisational, administrative, and management skills to ensure the smooth day-to-day running of the company’s operations. The ideal candidate will oversee operations, create, manage, and improve all processes, enhance productivity, and provide support across different departments, with a special focus on administrative and operational activities.Key Responsibilities:Operations Management: • Oversee day-to-day operations and ensure efficient workflow across departments.
• Develop, implement, and optimise operational processes to improve productivity and performance.
• Create, manage, and improve all company processes to streamline efficiency.
• Monitor key performance indicators (KPIs) and prepare regular performance reports.
• Manage schedules, deadlines, and daily team activities to meet company goals.
• Ensure compliance with company policies, procedures, and industry regulations.
• Assist in budgeting and managing resources to control costs and ensure efficiency.Administration Management: • Coordinate administrative support, including scheduling meetings, managing documentation, and maintaining company records.
• Handle enquiries and ensure smooth communication between clients, trainers, and internal teams.
• Provide onboarding support for new hires and assist in training coordination.
• Manage software tools and platforms that support business activities, including CRM, project management, and communication tools.
• Maintain and update training records, client databases, and course schedules.Client & Stakeholder Coordination: • Serve as a point of contact for clients, trainers, and students, addressing issues and ensuring excellent service.
• Act as the first point of contact for dealing with our students, handling enquiries and complaints promptly and effectively.
• Coordinate training logistics, including managing remote sessions, scheduling trainers, and preparing materials.
• Liaise with clients to ensure that their needs are met and that they have a seamless experience with our services.Team Collaboration: • Support and assist the training and content development teams as needed.
• Facilitate effective communication within the remote team to improve collaboration.
• Lead or assist with special projects as assigned to improve efficiency and service delivery.

Benefits: • Flexible working hours.
• Work from home or any location of your choice.
• Professional development opportunities and access to company training programmes.
• Competitive salary and performance-based incentives.