- Western Cape Remote
- Salary: R12 000.00 - R15 000.00 Per Month
- Job Type: Permanent
- Sectors: Education
- Reference: 2225233
Vacancy Details
Employer: Wizcore
About Us:We are a growing IT training company specialising in providing top-quality professional development courses and programmes. Our goal is to empower individuals and organisations through effective learning experiences. We are looking for an Operations Manager / Admin Manager to streamline our processes, ensure operational efficiency, and support our remote team.Job Summary:We are seeking an experienced Operations Manager / Admin Manager to join our dynamic IT training company. This remote role requires a proactive professional with strong organisational, administrative, and management skills to ensure the smooth day-to-day running of the company’s operations. The ideal candidate will oversee operations, create, manage, and improve all processes, enhance productivity, and provide support across different departments, with a special focus on administrative and operational activities.Key Responsibilities:Operations Management: • Oversee day-to-day operations and ensure efficient workflow across departments.
• Develop, implement, and optimise operational processes to improve productivity and performance.
• Create, manage, and improve all company processes to streamline efficiency.
• Monitor key performance indicators (KPIs) and prepare regular performance reports.
• Manage schedules, deadlines, and daily team activities to meet company goals.
• Ensure compliance with company policies, procedures, and industry regulations.
• Assist in budgeting and managing resources to control costs and ensure efficiency.Administration Management: • Coordinate administrative support, including scheduling meetings, managing documentation, and maintaining company records.
• Handle enquiries and ensure smooth communication between clients, trainers, and internal teams.
• Provide onboarding support for new hires and assist in training coordination.
• Manage software tools and platforms that support business activities, including CRM, project management, and communication tools.
• Maintain and update training records, client databases, and course schedules.Client & Stakeholder Coordination: • Serve as a point of contact for clients, trainers, and students, addressing issues and ensuring excellent service.
• Act as the first point of contact for dealing with our students, handling enquiries and complaints promptly and effectively.
• Coordinate training logistics, including managing remote sessions, scheduling trainers, and preparing materials.
• Liaise with clients to ensure that their needs are met and that they have a seamless experience with our services.Team Collaboration: • Support and assist the training and content development teams as needed.
• Facilitate effective communication within the remote team to improve collaboration.
• Lead or assist with special projects as assigned to improve efficiency and service delivery.
Benefits: • Flexible working hours.
• Work from home or any location of your choice.
• Professional development opportunities and access to company training programmes.
• Competitive salary and performance-based incentives.
Required Skills
- Communication Skills: 3 to 4 years
- Process Improvement Skills: 1 to 2 years
- Tech Savy: 3 to 4 years
Candidate Requirements
Required Qualifications: • Minimum 3 years of experience in operations and/or administration management, preferably in a training or education environment.
• Strong project management and organisational skills with an ability to handle multiple tasks.
• Excellent verbal and written communication skills.
• Proficient in using productivity tools (e.g., Google Workspace, MS Office, Slack, Trello, CRM systems).
• Strong problem-solving skills and a proactive attitude towards challenges.
• Ability to work independently and effectively in a remote setting.Preferred Qualifications: • Previous experience working in a training or e-learning company.
• Familiarity with Learning Management Systems (LMS) and online training tools.
• Experience managing remote teams or virtual workspaces.Key Skills: • Attention to Detail: Ability to accurately manage and track documents, schedules, and reports.
• Time Management: Strong organisational skills and ability to meet deadlines in a fast-paced environment.
• Interpersonal Skills: Ability to effectively interact with trainers, clients, and team members.
• Tech-Savvy: Comfortable with various software platforms used in remote work environments.
• Microsoft Office Proficiency: Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Report Creation: Ability to create and maintain reports accurately and efficiently.
245 people have applied for this job. 3805 people have viewed this job.
