- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Hospitality Travel & Tourism
- Benefits: Medical Aid Pension Bonus
- Reference: OTA
Vacancy Details
Employer: First Group Management (Pty) Ltd
PURPOSE OF THE POSITION
To increase rentals through the Online Travel Agents by optimising listings, developing relationships with account managers, and implementing strategies and procedures.
KEY PERFORMANCE AREAS
Play an active role in strategy and identify new opportunities to maximise revenue through OTA channels.
· Implementation of strategy and procedures on OTA platforms and optimisation and setup of OTA listings. This includes developing relationships with account managers, property teams and internal teams.
· Content, room type and rate management on all OTA listings and specific channel managers. This includes maintaining payment, cancellation policies and competitor sets.
· Implementation and adjustment of promotions on OTA listings and specific channel managers.
· Monitoring payment status of commission invoices, upcoming and past reservations.
· Monthly and weekly reporting and reconciliation of rentals and performance. This includes verifying commission amounts.
· User access setup and management on OTAs.
· Coordinating bookings and payments through channel managers. This includes checking that bookings have processed on all systems and are correctly categorized, coordinating cancelled reservations and modifications, and marking declined payments.
· Rate parity monitoring, resolutions, and updates.
· Rate and room type setup and updates in all channel managers, OTA and Property Management Systems.
Candidate Requirements
COMPETENCIES REQUIRED
· Accurate and high attention to detail
· Professional and excellent communication skills
· Ability to take initiative.
· Excellent administration skills
· Confident and good organizational skills
QUALIFCATIONS AND EXPERIENCE
· System experience of IRIS and Opera (Preferable)
· Intermediate Microsoft knowledge (Excel, Word, Teams, Outlook)
· Knowledge of travel industry channel managers and online travel agents.
· Online Travel Agent account management.
23 people have applied for this job. 326 people have viewed this job.
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