- Western Cape
- Salary: Market Related
- Job Type: Permanent
- Sectors: Retail
- Reference: 7013232409
Vacancy Details
Employer: The Building Company
Introduction:
The main purpose of the job is to ensure fast, efficient processing and fulfilling of customer orders and to support for the external sales representatives
Description:
Requirements:
The main purpose of the job is to ensure fast, efficient processing and fulfilling of customer orders and to support for the external sales representatives
Description:
Manage Customer Service and Sales
- Process orders speedily and accurately
- Be professional, friendly, polite, and helpful to customers
- Establish customer needs clearly
- Offer product knowledge and solutions to meet customer needs
- Provide customers with accurate and up to date pricing and stock availability
- Ongoing open communication with clients regarding orders in progress
- Assist customers to the best of your ability before escalating the call
- Keep in contact with customers regarding back orders to keep them informed as to progress
- Advise customers of promotions
- Maintain up to date knowledge of products
Maintain Sales administration and reporting
- Maintain accurate records of pricing structures
- Ensure customer pricing is correct
- Provide feedback to Manager on competitor activity or any other information requested
- Escalate customer dissatisfaction on pricing, delivery complaints, quality, and timeframes
- Create product budget per each customer
Set and meet sales goals and objectives set by leadership
- Measure sales activities
- Monitor pipelines
- Improve sales close rate
- Reduce length of sales process
Build relationships with customers
- Develop meaningful relationships with customers to encourage trust and loyalty
To uphold and promote the company values and culture
Requirements:
- Grade 12
- 3 year’s sales experience, in building/construction environment
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