Customer Experience Manager

Namibia
Salary: Market Related
Job Type: Permanent
Sectors: Business Management
Reference: NWI002082/HSM

Apply before Nov 13 2024 | 12 Days left

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Vacancy Details

Employer: Network Recruitment

Calling all Customer Experience Seasoned professionals to apply!

Are you a customer-centric leader who is passionate about driving exceptional experiences? My client is seeking a CX Head (Customer Experience Manager) to join their global commercial Bank as they embark on their journey into the vibrant Namibian market! This is an excellent opportunity for Namibian nationals to make a significant impact.

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes.

Key Responsibilities:

Define and communicate the service framework to ensure alignment and understanding across all business units.
Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs.
Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions.
Cultivate a customer-centric culture by defining CX KPIs, engaging frontline and back-office staff, and providing training and coaching.
Act as a brand ambassador and customer advocate, owning customer journeys, identifying pain points, and driving systematic problem-solving.
Drive cross-functional engagement, stakeholder mapping, and accountability for CX initiatives across the organization.

Qualifications:

Bachelor’s Degree in Marketing, Business, Product Development, or similar field.
Any CX certification would be advantageous.
Minimum of 8 years of experience in client engagement or client services, with at least 5 years at a managerial level.
Demonstrated leadership skills, ability to set vision and strategy, and drive implementation.
Proficiency in public speaking and engagement, both internally and externally.
Strong multitasking and project delivery skills, with experience in stakeholder engagement and executive influence.

How to Apply:

If you meet the above requirements, please send your resume DIRECTLY to: helsmith@networkfinance.co.za

For more finance jobs, please visit our website: www.networkrecruitmentinternational.com
If there is no reply within two weeks, please assume that your application for the vacancy was unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
We also invite you to reach out to us to discuss your next finance career opportunity!

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About Network Recruitment

Established in 1987, Network Recruitment has offered optimum perm and contract recruitment solutions to client and candidate for over 20 years in the specialist areas of IT, Finance and Engineering thus, living up to its credo of DEVELOPING RELATIONSHIPS, DELIVERING RESULTS!

Network Recruitment is a trading division within ADvTECH Resourcing (Pty) Ltd, a wholly owned subsidiary of the listed company, ADvTECH Limited, a JSE-listed company. The Network Recruitment brand is represented nationally, with branches located throughout Gauteng, and is able to make both national, African and international

Network Recruitment is a member of APSO (The Association of Personnel Service Organisations of South Africa) and is ethically bound to adhere to a strict code of ethics, ensuring above average levels of service excellence.

Network Finance Specialist
An industry requiring specialist skills deserves specialist recruitment. This is precisely what Network Finance offer, making it a clear leader in the field.
Our project teams are trained extensively to arm themselves with in-depth knowledge of the trends and dynamics unique to the finance sector.
Network Finance enjoys strong partnerships with several leading banks, corporate and listed companies. Effective sourcing strategies, combined with specialist knowledge and a detailed understanding of client needs, ensure successful placements that satisfy both clients and candidates. Thanks to these efforts, over 60% of placements constitute repeat business

Network Finance is supported by a solid infrastructure and extensive national database. Although based in Gauteng, Network Finance is able to assist with both national and international recruitment - as well and permanent and temporary finance placements.