My client is seeking a Sales Coordinator to administrate the movement of inventory between the Warehouse Branches, ensuring that accurate records are maintained and that clients receive excellent and prompt service at all times.

Skills, qualifications and experience

• Matric
• 3-5 years sales admin experience within in a warehousing / inventory environment
• Syspro Experience essential
• Own transport essential
• Working knowledge of MS Outlook and MS Teams

Key Performance Areas:

Sales Administration and Coordination

• Receive and attend to incoming calls from clients.
• First line contact for walk-in customers.
• Maintain the showroom and attend to clients by showing them garments in the showroom.
• Consult with clients on style/collection design.
• Provide excellent customer service in-person, telephonically and via email.
• Request stock from Durban or Jhb Branch to overcome stock shortages.
• Ensure orders are ready for collections and/or deliveries.
• Resolve customer complaints, consulting internally as need be to rectify any arising problems.

Order/Client Administration

• Fielding queries from clients
• Capture orders and quotations on the system.
• Check online orders and process as required.
• Pick and invoice orders.
• Assist customers with website queries / logins / passwords etc.
• Maintain strict control of COD customers.
• Liaise with finance team for any customer account related queries.
• Liaise with Head Office to track incoming stock and stock level queries.

Returns and Credits

• Process all returns and credits, ensuring an invoice number is obtained for each return, with a copy of the invoice in the packet of returned items.
• Capture credit requests for approval.
• Process approved credit notes.

General

• Daily opening and lock up of office
• Coordinate and assist with front office duties.
• Ensure cleanliness of front office and showroom.
• Process credit card payments from customers / check bank for confirmation of payments.
• Adhoc client deliveries.
• Handling of petty cash
• General maintenance