Our client is seeking a Banqueting Manager for their 5-star game lodge. You will be responsible for overseeing all aspects of banquet operations, ensuring exceptional service delivery for events and functions. Your role will involve coordinating with various departments to plan and execute events, managing staff, maintaining inventory and supplies, and ensuring adherence to health and safety regulations. You will also be responsible for maintaining high standards of guest satisfaction and operational efficiency.

Key Responsibilities:

1. Event Coordination: Plan, organize, and oversee all banquet events including weddings, conferences, and private functions.
2. Staff Management: Recruit, train, supervise, and schedule banquet staff to ensure excellent service delivery.
3. Operations Oversight: Monitor banquet set-up, service, and breakdown to ensure smooth operations.
4. Customer Relations: Interact with clients to understand their event requirements and ensure their expectations are met or exceeded.
5. Budget Management: Monitor banquet expenses and prepare cost estimates for events, ensuring profitability.
6. Quality Control: Maintain high standards of food and beverage quality, presentation, and service.
7. Inventory and Supplies: Manage inventory levels of banquet supplies, equipment, and linens.
8. Health and Safety: Ensure compliance with health, safety, and sanitation regulations in banquet operations.
9. Reporting: Prepare reports on banquet sales, expenses, and performance metrics for management review.
10. Continuous Improvement: Implement improvements to enhance banquet operations and guest satisfaction.

Requirements:

• Experience: Proven experience as a Banqueting Manager or similar role in a luxury hotel or lodge setting, preferably with experience in organizing events.
• Education: Degree or diploma in Hospitality Management or related field is preferred.
• Leadership Skills: Strong leadership and organizational abilities to manage a diverse team and coordinate multiple events simultaneously.
• Communication: Excellent interpersonal and communication skills to liaise effectively with clients, staff, and management.
• Detail-Oriented: Attention to detail in planning, execution, and quality control.
• Flexibility: Ability to work irregular hours, including evenings, weekends, and holidays, as required by the demands of the role.
• Problem-Solving: Strong problem-solving skills to address issues that may arise during events promptly.
• Knowledge: Familiarity with banquet operations, food and beverage service, and event planning principles.
• Computer Skills: Proficiency in MS Office and banquet management software.