Our client seeking a dedicated Front Office Duty Manager to join their team at their prestigious 5-star game lodge. In this role, you will oversee daily front office operations, ensuring exceptional guest experiences while leading a team of front desk staff. Your proficiency in Opera will be essential for managing reservations and enhancing guest interactions.

Duties and Responsibilities:

• Supervise daily front office operations to ensure a seamless guest experience.
• Lead and motivate front desk staff, providing training and support as needed.
• Handle guest check-ins and check-outs efficiently and courteously.
• Address and resolve guest inquiries and concerns in a timely manner.
• Monitor and manage reservations using Opera to optimize occupancy and revenue.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Prepare reports on front office activities and guest feedback for management review.
• Assist in developing and implementing front office policies and procedures.

Experience and Qualifications:

• Recent experience in a front office role within a luxury hotel or game lodge setting.
• Proficient in Opera PMS (Property Management System).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with a focus on delivering exceptional guest service.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and the ability to work under pressure.