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Sales Team Manager

Cape Town
Salary: R20 000.00 - R25 000.00 Per Month
Job Type: Permanent
Sectors: Admin Sales Finance
Reference: CPT000126/ZJ

Apply before Nov 30 2024 | 8 Days left

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Vacancy Details

Employer: SA Commercial (Pty) Ltd

Sales Team Manager Required !The team manager will be responsible for leading the success of their campaign by providing thought leadership on strategies and optimization and building strong relationships and establishing clear lines of communication with campaign managers, operational managers and internal staff members. Achieving growth and hitting sales targets by successfully managing the sales team. Designing and implementing a strategic sales plan that expands company's customer base. Managing objectives, coaching and performance monitoring of agents. To manage and offer guidance to agents, Manage the daily running of the call centre. Undertake needs assessments, performance targets for speed, efficiency, sales, and quality.

Lead a team of agents to meet and exceed business objectives, ensuring that key financial, operational, and quality metrics are consistently achieved.
Continually review and monitor the performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally, instigating appropriate corrective action, using performance management tools to manage any shortfall.
Ensure Agents/Advisors are recognised and rewarded for outstanding achievements/performance in line with company mission and values.
Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
Measure, report and communicate metric goal attainment for assigned team.
Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback, and sharing of ideas and best practice.
Maintain an environment that supports the spirit of teamwork, where Agents/Advisors are committed, loyal and take pride in working for the company.
To contribute to the delivery and evaluation of sales agents coaching, mentoring, training, and support capacity by developing them to ensure that they are offering world-class service for our clients and their customers. Including training around policies, procedures and standards held by the business.
Written and delivering feedback - able to provide specific written feedback that will enhance an individuals’ understanding and development areas from a coaching session, clearly articulating positive reinforcement and development areas to be worked on
Contribute to making teams work efficiently by striving to build positive relationships and problem solving. This includes to working alongside the training and recruitment team.
Delivering comprehensive coaching/training (daily/weekly coaching, role play, dip checks)
Adherence to Company core values and understanding the importance of policies and procedures

Requirements

Minimum 3 – 5 years Sales Team Management experience with a solid track record.
Experience in working with the UK market advantageous
Credit clear.
Able to start in 2 weeks
Able to work UK shifts up until 7/8pm
Transport provided

What you need to know

UK working hours/shifts.
Great working environment with an amazing culture within a successful and established BPO.

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About SA Commercial (Pty) Ltd

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of SA Commercial. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.