Vacancy Details
Employer: Jai Search Consultancy
- Moderate all customer reviews and respond to email queries in Spanish and English
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies, and procedures
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond
- All other duties as assigned
- Grade 12 or NQF Level 4
- Clear criminal and credit record
- Strong command of the English and Spanish language
- Spanish and English written and verbal fluency, suitable for an international client
- Previous call centre experience + sales for at least 6-12 months
- Total: R19 000 (CTC) + Commission structure
- Pprovident fund, group life, funeral etc.
- Remote position
What you'll be doing:
Minimum Requirements:
Salary:
Benefits:
Location:
To apply please send your updated CV and copy of SA ID book.
16 people have applied for this job. 685 people have viewed this job.
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