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Senior Desktop Support Technician

Polokwane
Salary: R10 000.00 - R15 000.00 Per Month
Job Type: Permanent
Sectors: IT
Reference: BIT003541/Cha L

Apply before Nov 09 2024 | 3 Days left

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Vacancy Details

Employer: Network Recruitment

Our client, a leading ICT company based in Polokwane, is looking for a Desktop Support Technician who will be in the office or on site with corporate clients resolving desktop issues.

Qualifications & Requirements:

3+ years' experience is Desktop support in a consulting environment.
Educational Background: A Diploma or Degree in Information Technology, Computer Science, or a related field is preferred but not obligatory.
Technical Skills: Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.
Experience: Previous experience in a desktop support role or IT support environment is advantageous.
Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve issues efficiently.
Communication Skills: Excellent verbal and written communication skills for effective interaction with users.
Customer-Oriented: A service-oriented mindset to assist users in a friendly and professional manner.
Team Player: Ability to work collaboratively with other IT professionals and departments.

General Duties:

Technical Support: Provide first-level support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
Troubleshooting: Diagnose and resolve technical problems, both in-person and remotely.
Installation and Configuration: Set up and configure new hardware and software for users, ensuring proper installation and functionality.
Maintenance: Perform regular maintenance on equipment, including updates, patches, and antivirus installations.
User Training: Educate users on software applications, best practices, and IT policies.
Documentation: Maintain detailed records of support requests, resolutions, and inventory of IT assets.
Network Support: Assist with basic network troubleshooting and connectivity issues.
Collaboration: Work with other IT staff to escalate complex issues and implement IT projects.
Customer Service: Provide excellent customer service, ensuring user satisfaction and effective communication.

Apply now!

If you are interested in this opportunity, please apply directly. For more IT jobs, please visit www.networkrecruitment.co.za. If you wish to send your CV per email forward your CV to clombard@networkrecruitment.co.za and copy the reference number in brackets in the subject line of your e-mail.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any further possible positions.

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.