Our client is seeking a motivated and detail-oriented Document Management Clerk to join their team. This role primarily involves managing documentation and ensuring efficient administrative processes. The ideal candidate will be able to work independently and contribute positively to team dynamics.

Key Responsibilities:

Administrative Duties:

• Request daily Proof of Delivery (POD) documents for third-party and direct deliveries.
• Export a list of outstanding PODs daily to Excel for tracking purposes.
• Obtain PODs for orders that have already been invoiced but lack documentation (customer-specific).
• Accurately update the ERP system daily with notes for all open orders.
• Request feedback and updates on back orders from relevant stakeholders.
• Source and send off for receipt and invoicing as required.
• Assist in keeping Purchase Order Estimated Time of Arrival (ETA) information up to date.
• Address accounts queries as needed.
• Perform other ad hoc administrative duties as assigned.

Behavioral Characteristics and Competencies:

• Highly motivated, disciplined, and ambitious.
• Innovative mindset with a focus on creating value and delivering continuous service improvement.
• Comfortable working remotely for the majority of the time.
• Capable of working independently as well as collaboratively within a team.
• Strong ability to perform well under pressure.
• Quick learner with the capability to mentor junior colleagues.
• Strong customer service orientation with an awareness of service level agreements.
• Exceptional attention to detail, highly organized, and proficient in prioritization.