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Quality Assurance and Support Analyst

Western Cape
Salary: R29 167.00 - R40 000.00 Per Month
Job Type: Permanent
Sectors: IT
Reference: BIT003531/Rein

Apply before Nov 09 2024 | 14 Hours left

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External Application

Vacancy Details

Employer: Network Recruitment

My client is looking for a detail-oriented and proactive Quality Assurance and Support Analyst to join their team. In this role, you will be responsible for ensuring the quality of their software products and providing exceptional support to clients.

Key Responsibilities:

Conduct thorough testing of software applications to identify defects and ensure compliance with quality standards.
Develop and execute test plans, test cases, and test scripts for both manual and automated testing.
Collaborate with development teams to understand requirements and provide feedback on software functionality.
Analyze and document defects, track their status, and ensure its timely resolution.
Assist in the troubleshooting and resolution of customer support inquiries related to software functionality.
Provide training and support to end-users, ensuring they can effectively utilize our software solutions.
Contribute to the continuous improvement of QA processes and support workflows.

Qualifications:

Bachelor’s Degree in Computer Science, Information Technology, or a related field.
2+ years of experience in quality assurance and software support.
Strong knowledge of QA methodologies and testing tools.
Excellent analytical and problem-solving skills.
Strong attention to detail and commitment to delivering high-quality results.
Effective communication skills and ability to work collaboratively in a team environment.
Familiarity with customer support software and ticketing systems is a plus.

Apply now!

For more IT jobs, please visit www.networkrecruitment.co.za

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/position.

For more information contact:
Reinie Du Preez
Senior Specialist Recruitment Consultant
E-mail: rdpreez@networkrecruitment.co.za

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.